Privacy & Security

We use Secure Socket Layer (SSL) technology to ensure the security of your online order information. To check the security of your connection, look at the lower left-hand or right-hand corner of your browser window after you access our secure server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. To double-check for security, look at the URL line of your browser. If you have accessed a secure server, the first characters of the site's address should change from "http" to "https." The "s" indicates you are in a secure area employing SSL. You can view the validity of our SSL Certificate by clicking on our NETSB Seal below:

Making a credit card purchase is just as safe on our Web site as it is by telephone, but if you prefer the latter, you may purchase online merchandise by calling us toll-free at 1-800-661-2492. One of our customer service associates will be happy to assist you.


International Shipping

For all international orders, including orders being shipped to the United States, customers are responsible for paying all customs, duties & brokerage fees at the time of delivery. Olson's cannot determine in advance what these fees will be. For more information, please contact your local customs office.


Online Order Information

All local, national and international shipping costs are automatically calculated as you check-out of our online store. PLEASE NOTE: If you live in a remote area, extra shipping charges may apply. If extra charges do apply, we will email you with new cost and will wait until we receive an email from you with your approval.

Warranty Information

At Olson's, we aim for 100% Customer Satisfaction. All of our products are guaranteed against manufacturer's defects for a period of one year from the date of purchase. The warranty does not include damage due to product misuse or abuse. Even if one year has elapsed, we offer repair services at very competitive prices. Please contact us for further details.


How to make a Warranty Claim

If you believe you have a valid warranty claim, attempt to return the product to the retail outlet where it was initially purchased. If this option is unavailable to you, send the defective product directly to our warehouse at the address below. Be sure to include a valid proof of purchase receipt, a detailed letter specifying the manufacturer's defect, your name, address, and telephone number. Once received, the item will be examined to verify the defect. If it is covered by warranty it will be repaired and returned. If not repairable, but covered under warranty, Olson's will replace it with the same model or a substitution of equal or greater value, at Olson's discretion.

Non-Warranty Returns or Exchanges

If you order an incorrect item or incorrect size, Olson's will ship the correct item to you, as soon as we are notified. We will charge your credit card for the cost of the new item and shipping. Credit will be applied to your original item, not including original cost of shipping, within 72 hours of its return to Olson's. You are responsible for the cost of shipping the original order back. Olson's will NOT accept the return of any used, dirty, stained, or damaged items. All returns must be in original packaging.

Contact Information
Olson Curling Supplies
10555 116 Street
Edmonton, AB
Canada T5H 3L8

Toll Free: 1-800-661-2492
Tel: 780-425-8646
Fax: 780-425-9555

sales@olsoncurling.com

Hours of Operation
Office: Monday to Friday, 8:00am to 4:30pm
Retail Store: Monday to Friday, 9:00am to 5:00pm